FAQs

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I am regularly contacted by local people regarding issues that can be solved very quickly by contacting the council directly. Below is a list of frequently asked questions with details of how to contact the department that can help. If you find that you are having no success dealing directly please do get in touch and I will do everything I can to help.

My rubbish or recycling hasn’t been collected. How do I get this sorted?
Contact the Guildford Borough Council recycling and refuse hotline on 01483 444499 or email recycling@guildford.gov.uk

I’ve noticed that rubbish has been dumped on a particular road. How do I tell the council and get it cleared up?
Click here
to report a problem using Guildford Borough Council’s fly tipping form.

My street is looking filthy. How can I get it cleaned up?
Call 01483 444499 or email hotlinec@guildford.gov.uk

I’m concerned by the behaviour of a local dog. Is there someone who can help?
Email the local dog wardens at environmentalhealth@guildford.gov.uk

I’m being disturbed by excessive noise from a local business or neighbour. Is there someone who can help get this stopped?
Click here to view Guildford Borough Council’s information about how to deal with problem noise.

One of the street lamps near me isn’t working – who do I tell?
Click here to visit Surrey County Council’s site for reporting problems with street lighting. Alternatively you can call 0300 200 10.

How do I report a pothole?
Click here to visit Surrey County Council’s site for reporting potholes. Alternatively you can call 0300 200 100.